Privacy Policy

📋 Introduction

This Privacy Policy describes how Myd Money Bill Payment and its affiliates (collectively "Myd Money Bill Payment, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://banking.mydmoney.com/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

📥 Information Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Information we may collect includes but is not limited to:

• Personal data/information provided during sign-up/registration
• Name, date of birth, address
• Telephone/mobile number, email ID
• Information shared as proof of identity or address
• Bank account, credit/debit card or other payment instrument information
• Biometric information such as facial features or physiological information (when opted for certain features)
• Transaction information on Platform and third-party business partner platforms
• Behavioral preferences and information you choose to provide on our Platform

Some of the sensitive personal data may be collected with your consent, in accordance with applicable law(s). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

🔄 How We Use Your Information

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about online and offline offers, products, services, and updates
• Customize your experience
• Detect and protect against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys

You understand that your access to these products/services may be affected in the event permission is not provided to us.

🤝 Information Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to:

• Third parties such as sellers and business partners
• Third-party service providers including logistics partners
• Prepaid payment instrument issuers
• Third-party reward programs and other payment partners
• Government agencies or authorized law enforcement agencies if required by law

These disclosures may be required to provide you access to our services and products, comply with legal obligations, enforce our user agreement, facilitate marketing activities, and prevent, detect, mitigate, and investigate fraudulent or illegal activities.

We may disclose personal data to law enforcement offices, third party rights owners, or others in good faith to protect rights, property or personal safety of our users or the general public.

🔒 Security Precautions

To protect your personal data from unauthorized access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server.

🗄️ Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We may, in event of any pending grievance, claims, pending shipments or any other services, refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes.

We may continue to retain your data in anonymized form for analytical and research purposes.

⚖️ Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

✅ Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

🔄 Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy, in the manner as may be required under applicable laws.