Policy Overview
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. We are committed to ensuring customer satisfaction while maintaining fair practices for all parties involved.
Cancellation Policy
Cancellations will only be considered if the request is made within 2 days of placing the order.
⚠️ Important: Cancellation requests may not be entertained if the orders have been communicated to sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.
Alternative Option: In such an event, you may choose to reject the product at the doorstep.
Submit Cancellation Request
Request must be made within 2 days of placing the order
Order Status Check
We verify if the order has been communicated to seller/merchant
Cancellation Processing
If eligible, cancellation is processed or doorstep rejection option provided
Perishable Items Policy
Myd Money Bill Payment does not accept cancellation requests for perishable items like flowers, eatables, etc.
ℹ️ Refund/Replacement for Perishable Items:
However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
Please report quality issues to our customer service team within the specified timeframe.
Damaged or Defective Items
In case of receipt of damaged or defective items, please report to our customer service team immediately.
The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end.
⏰ Reporting Timeline: This should be reported within 2 days of receipt of products.
Required Information:
- Order number and product details
- Clear photographs of the damaged/defective item
- Description of the issue
- Original packaging (if applicable)
Product Not as Expected
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product.
The customer service team after looking into your complaint will take an appropriate decision.
✅ How to Report:
- Contact our customer service via phone or email
- Provide order details and product information
- Explain the discrepancy clearly
- Attach photos comparing product received vs. website listing
Products with Manufacturer Warranty
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
ℹ️ Warranty Claims:
- Check the warranty card provided with your product
- Contact the manufacturer directly for warranty claims
- Follow the manufacturer's warranty policy and procedures
- Keep your purchase receipt and warranty documentation safe
Refund Processing
In case of any refunds approved by Myd Money Bill Payment, it will take 3 days for the refund to be processed to you.
Refund Approval
After verification, your refund request is approved
Processing Period
3 days processing time from approval date
Refund Credited
Amount credited to your original payment method
📝 Important Notes:
- Refunds are processed to the original payment method used
- Bank processing times may vary (additional 5-7 business days)
- You will receive an email confirmation once refund is initiated
- Track refund status in your account dashboard
Important Timelines
| Action | Timeline |
|---|---|
| Cancellation Request | Within 2 days of order placement |
| Damaged Item Report | Within 2 days of receipt |
| Product Quality Issue | Within 2 days of receipt |
| Refund Processing | 3 days from approval |
Need Help with Refunds or Cancellations?
Contact our customer service team for assistance with your refund or cancellation request.
Dist Kalaburagi, Karnataka
PIN 585306
9:00 AM - 6:00 PM